Credit Card Troubleshooting

January 26, 2015 Uberflip Customer Success

There are  a number of reasons why your credit card payment was declined.

Unfortunately, unless your credit card is expired, we will be unable to determine the precise reason why your payment could not be processed. Here are some common reasons for why payment methods are rejected.

Your Credit Card Information is Out-of-Date or Was Entered Incorrectly

Click here for more information on how to update your credit card information.

You Are Using an Incorrect Payment Method

We only accept payments from Visa, MasterCard and American Express - we cannot process other payment methods.

Your Credit Card is Expired

Click here for more information on how to update your credit card information with your active credit card.

Your Bank Has Blocked the Transaction

Occasionally banks will block credit card transactions from being processed for reasons such as multiple orders on the same day, charges that may exceed an authorized amount, or for international transactions. If your payment has been declined and you are sure all of your credit card information has been entered correctly, please contact your bank to authorize your payment.

 

No Previous Articles

Next Article
How to Update Your Credit Card Information
How to Update Your Credit Card Information

Simple instructions on how to update your credit card information.